My Outbox is empty, is this normal?
Komal S2022-03-02T08:41:46+00:00This is perfectly normal. It means that all files have been transmitted to the servers and that there are no files to upload to the application. [...]
What is in the outbox?
Komal S2022-03-02T08:41:06+00:00Files that have not been uploaded to or from the servers.
Where can I find the 2D or 3D plans ordered from the ATLENTIS application?
Komal S2022-03-02T08:39:31+00:00In the library of the project in question, in the "plans" section. Your plans are available on the ATLENTIS application and on the web platform.
Are the files ordered on the PLAN-IT-ALL.COM platform available on ATLENTIS?
Komal S2022-03-02T08:38:44+00:00No, the orders placed from your PLAN-IT-ALL account are only available on PLAN-IT-ALL.COM
How do I access PLAN-IT-ALL photo editing and shot creation services from my ATLENTIS application?
Komal S2022-03-02T08:37:43+00:00When viewing a photo (normal or HDR), press the "Order" button to order one of the PLAN IT ALL photo editing services. Standard Photo editing Day to Twilight Object [...]
How do I synchronize my files on all my devices?
Komal S2022-03-02T08:36:43+00:00The synchronization is automatic. However, you can choose in your account settings if you want the upload to be always on wifi, only if there is wifi or using [...]
How do I add or modify the parameters of my project (title, cover image, client, asset)?
Komal S2022-03-02T08:35:47+00:00For any project you create, you just have to select it, then click on "Edit" and change the desired information. This is also how you can choose if a [...]
How many devices or users am I entitled to?
Komal S2022-03-04T10:47:41+00:00The number of devices is limited according to the subscription you have subscribed to. You can share your ATLENTIS account with as many users/devices as your subscription allows. SUBSCRIPTION [...]
How to buy packs?
Komal S2022-03-02T08:32:49+00:00There are HDR photo packs, Blue Sky packs and 3D Scan to Plan Conversion packs. You can buy one or more packs from the online platform only, in the [...]
How do I change my subscription?
Komal S2022-03-04T08:06:16+00:00You can modify your subscription online, from the "Settings" menu or contact our customer service: By email : support@plan-it-all.com By phone : Monday to Friday from 9am to 5pm [...]
