I did not receive my order. Why didn’t I receive it?

As soon as the order is available, you will receive a notification email with a link to download your files.

Your files are also available from your PLAN-IT-ALL account. To access them, you consult your various projects in the JOBS tab. By choosing your project, you can upload your documents by clicking on DOWNLOAD – MODIFY.

There are several possibilities if you have not received your files:

The notification email is in your spam folder. In this case, you can either check your spam or download your files directly from your account.

It is possible that we are having difficulties with the files provided. Your project is then put on hold and you are informed by email (and in the tab corresponding to your project).

See also status of my project and follow-up of my project.