When ordering, I tried to download the files but it doesn’t work. What should I do?

The platform accepts files in the following formats: PDF, JPG, JPEG, TIFF, DWG, DXF and ZIP. If you try to upload a file in another format, the platform will not accept it. However, you can still upload it after “zipping” it (in a ZIP file).

• The platform allows you to upload up to a maximum of 10 files in a single project. Each file cannot exceed 8MB.
• If you need to upload a larger number of files, please separate your project (job) into several sub-projects, each with a maximum of 10 files.