What is the delivery time for plans from a 3D LIDAR scan?
Komal S2022-03-02T08:45:36+00:00The delivery time for the plans is 48 hours maximum.
How can I order plans directly from my 3D scans?
Komal S2022-03-02T08:44:57+00:00Find the scan, in your project in question, then press the ad Hoc icon. A dedicated ordering module opens and you just have to follow the instructions on the [...]
Where can I find my files made with the 3D LIDAR scanner?
Komal S2022-03-02T08:44:19+00:00In each project of your library, under the "Scan" tab. If your device is not equipped with LIDAR scanning, you do not have access to this option. [...]
How am I notified when a job is completed?
Komal S2022-03-02T08:43:14+00:00You will be notified by email but also via the ALTENTIS application. In the application, you can find the notifications from the "Library" menu, in the "Recent" tab, or [...]
What is in the «Jobs» menu?
Komal S2022-03-02T08:42:37+00:00All the PLAN-IT-ALL services that are being performed or ordered from your ATLENTIS account.
My Outbox is empty, is this normal?
Komal S2022-03-02T08:41:46+00:00This is perfectly normal. It means that all files have been transmitted to the servers and that there are no files to upload to the application. [...]
What is in the outbox?
Komal S2022-03-02T08:41:06+00:00Files that have not been uploaded to or from the servers.
Where can I find the 2D or 3D plans ordered from the ATLENTIS application?
Komal S2022-03-02T08:39:31+00:00In the library of the project in question, in the "plans" section. Your plans are available on the ATLENTIS application and on the web platform.
Are the files ordered on the PLAN-IT-ALL.COM platform available on ATLENTIS?
Komal S2022-03-02T08:38:44+00:00No, the orders placed from your PLAN-IT-ALL account are only available on PLAN-IT-ALL.COM
How do I access PLAN-IT-ALL photo editing and shot creation services from my ATLENTIS application?
Komal S2022-03-02T08:37:43+00:00When viewing a photo (normal or HDR), press the "Order" button to order one of the PLAN IT ALL photo editing services. Standard Photo editing Day to Twilight Object [...]
