I did not receive my retouched photos. Why didn’t I receive them?

As soon as your photos are edited, you receive a notification email with a link to download your photos.

Your photos are also available from your PLAN-IT-ALL account. To access them, you consult your various projects in the JOBS tab. By choosing your project, you can download your photos by clicking on DOWNLOAD.

There are several possibilities if you have not received your photos:

The notification email is in your spam folder. In this case, you can either check your spam or download your files directly from your account.
It is possible that we have difficulties with the files provided. Your project is then put on hold and you are informed by email (and in the tab corresponding to your project).

See also status of my project and follow-up of my project.